TTrououbleshootingleshootingDIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEMSaSafety Guideety GuideSafety GuideBefore installing this product, be sure to re
6SPECIFICATIONSMachine specifications / copier specifications*1 First copy out time is measured with original on the document glass in full ready cond
7SPECIFICATIONSMachine specifications / copier specifications (Continued)* Output tray (Centre tray) cannot be used when the finisher (MX-FNX3) or sad
8SPECIFICATIONSContinuous copying speeds** Copy speed during output of the second copy and following copies when performing continuous one-sided copyi
9SPECIFICATIONSAcoustic noise emission (measurement according to ISO7779)Emission concentration (measurement according to RAL-UZ62: Edition Jan. 2002)
10SPECIFICATIONSLarge capacity tray (MX-LCX2) specifications* It may not be possible to use this size in some countries and regions.Large capacity tra
11SPECIFICATIONSFinisher specifications*1*1 Paper pass unit (MX-PBX2) is required to connect the finisher to the machine.*2 The maximum number of shee
12SPECIFICATIONSSaddle stitch finisher specifications*1*1 Paper pass unit (MX-PBX2) is required to connect the saddle stitch finisher to the machine.*
13SPECIFICATIONSPunch module specifications (for finisher / saddle stitch finisher)ModelMX-PNX2A MX-PNX2B MX-PNX2C MX-PNX2DHole punching2 holes 2 hole
14SPECIFICATIONSInserter specifications** Punch module (MX-PNX2A/B/C/D) is required to connect the inserter to the finisher (MX-FNX3).ModelMX-CFX1Pape
15SPECIFICATIONSPrinter specifications*1 When the PS3 expansion kit (MX-PKX1) is installed and the machine is used as a PostScript printer.*2 Barcode
EMC (this machine and peripheral devices)Caution!For complete electrical disconnection, pull out the main plug.The socket-outlet shall be installed ne
16SPECIFICATIONSNetwork scanner / Internet Fax*1 specifications*1 Internet fax expansion kit (MX-FWX1) is required.*2 Total number of all destinations
17SPECIFICATIONSFacsimile specifications*1 Transmission speed is for an A4 or 8-1/2" x 11" document with approximately 700 characters at sta
18INFORMATION ON DISPOSALA. Information on Disposal for Users (private households)1. In the European UnionAttention: If you want to dispose of this eq
19Information that the administrator of the machine requires is printed on the back of this page.(Separate this page from the manual and keep it in a
20TO THE ADMINISTRATOR OF THE MACHINE(Separate this page from the manual and keep it in a safe place.)Factory default passwordsWhen accessing the syst
21TO THE ADMINISTRATOR OF THE MACHINEFor the users of the fax functionImportant safety information• If any of your telephone equipment is not operatin
22TO THE ADMINISTRATOR OF THE MACHINETrademark acknowledgmentsThe following trademarks and registered trademarks are used in conjunction with the mach
24TroubleshootingTroubleshootingFACSIMILEREMOVING MISFEEDSCOPYINGPRINTINGSCANNINGDOCUMENT FILINGINSTALLATIONOTHER PROBLEMS
25About this manualThis manual provides solutions to possible problems in a question and answer format. The questions are grouped into the chapters &q
For the users of the fax functionFAX interface cable and Line cable:These special accessories must be used with the device.Notice for Users in EuropeT
26Manuals provided with the machineThis manual provides solutions to possible problems. For the detailed procedures for using the machine, see the fol
27This chapter explains what to do when a paper misfeed occurs in the machine.Removing misfeedsWhen a paper misfeed occurs, "A misfeed has occurr
28(1) Paper misfeed in the finisher / saddle stitch finisherOpen the top cover and remove the misfed paper.Paper misfeed in the transport area and the
29(3) Paper misfeed in the inserterWhile pulling the lever, slide the inserter to the left until it stops.Open the top cover and remove the misfed pap
30(6) Paper misfeed in the fusing unitRotate knob and remove the misfed paper.(7) Paper misfeed in the right tray(8) Paper misfeed in the duplex unitO
31(11) Paper misfeed in the transport areaTurn roller rotating knob in the direction of the arrow to remove the misfed paper.(12) Paper misfeed in tra
32This chapter provides solutions to possible copying problems. See the following table of contents to locate the appropriate page for your question o
33Image rotation does not take place.Did you select the paper size or copy ratio manually?Copy using automatic paper selection and automatic ratio sel
34Problems related to copy resultsProblem Point to check SolutionThe image is too light or too dark.Is the image too light or too dark? Select an appr
35This chapter provides solutions to possible printing problems. See the following table of contents to locate the appropriate page for your question
36Printing does not take place.Is the IP address selected correctly?(Windows)If the machine does not have a permanent IP address (the machine receives
37Printing does not take place.Is the I/O timeout setting too short?If the I/O timeout setting is too short, errors may occur while writing to the pri
38Problems related to print resultsA tray, finisher, or other peripheral device installed on the machine cannot be used.Have the peripheral devices th
39Part of the image is cut off.Does the paper size specified by the job match the size of paper loaded in the tray?Make sure that the paper size setti
40Many nonsense characters are printed.Is your computer or the machine in an unstable state?If little free space remains in the memory or hard drive o
41This chapter provides solutions to possible facsimile problems. See the following table of contents to locate the appropriate page for your question
42Transmission does not take place.Is the correct dial mode set for your line?Ask your administrator to verify that "Dial Mode Setting" is s
43Problems related to receptionTransmission does not take place.Did you place a long size original on the document glass when it is scanned?A long si
44Problems related to telephonePrinting does not take place after reception.Does a password entry screen appear? "Hold Setting for Received Data
45Problems related to audible signalsProblem Point to check SolutionThe volume is too low.• Speaker• Ringer Volume• Line Monitor• Fax Receive Complete
1ContentsWarrantyWhile every effort has been made to make this document as accurate and helpful as possible, SHARP Corporation makes no warranty of an
46Problems related to one-touch individual keys / group keysProblem Point to check SolutionA one-touch individual key or group key cannot be stored.Ha
47This chapter provides solutions to possible scanning problems. See the following table of contents to locate the appropriate page for your question
48Transmission does not take place.Does the image file exceed the e-mail attachment limit set in the system settings (administrator)?If your administr
49The received image file cannot be opened.Does the viewer program used by the recipient support the format of the received image data?The recipient m
50Problems related to scan resultsProblem Point to check SolutionThe scanned image is clipped.Is the original scan size setting smaller than the actua
51JPEG was selected for the file type but the file was created as a TIFF file.Did you press the [BLACK & WHITE START] key ( ) to begin scanning?Wh
52Problems related to one-touch individual keys / group keysProblem Point to check SolutionA one-touch individual key or group key cannot be stored.Ha
53This chapter provides solutions to possible document filing problems. See the following table of contents to locate the appropriate page for your qu
54A stored file has disappeared.Did you touch the [Print and Delete the Data] key to print a stored file?A file that is printed using the [Print and D
55This chapter provides solutions to possible installation problems. See the following table of contents to locate the appropriate page for your quest
2CAUTIONS1. Do not touch the transfer belt. Scratches or smudges on the transfer belt will cause dirty prints.2. The fusing unit is extremely hot. Ex
56The machine is not detected (when connected to a network).Is your computer connected to the same network as the machine?Windows:If the machine and y
57The printer driver cannot be installed (Windows 2000/XP/Server 2003)If the printer driver cannot be installed on Windows 2000/XP/Server 2003, follow
58Removing the softwareTo remove the printer driver or software installed using the installer, follow the steps below.Windows1Click the [start] button
59This chapter explains how to resolve problems related to the general operation of the machine. Locate your question or problem in the table of conte
60Problems related to machine operationProblem Point to check SolutionSpecified machine functions cannot be used.Have functions been disabled by the a
61The operation panel cannot be used.Does the message "Call for service. Code:xx-xx*." appear in the touch panel?*Letters and numbers appear
62Problems related to paper feeding and outputProblem Point to check Solution The original misfeeds (automatic document feeder).Is too much paper load
63Problems related to quality / print resultsThe paper misfeeds. Has the correct paper size been set? If you are using a special size, be sure to spec
64Smudges appear on printed output.Are you printing on pre-punched paper? If the printed image overlaps the punch holes, smudges may appear on the rev
65Problems related to peripheral devicesProblem Point to check SolutionThe connected USB device cannot be used.Is the USB device compatible with the m
3CAUTIONSLaser informationsWave length Colour: 785 nm +10 nm-15 nmB/W: 788 nm +12 nm-15 nmPulse times(North America and Europe)Colour:MX-5500N/6200N/6
66Stapling does not take place (including pamphlet stapling).Is the paper type setting of the tray selected in the printer driver set to a paper type
67Other problemsProblem Point to check SolutionThe touch panel screen is difficult to view.Is the display contrast properly adjusted?Touch the brightn
68Alarm display of the inserterWhen the indicators are lit and/or blinking as shown below, operation will not take place even if you press the [START]
69Illustration of the machineFrontLOGOUTLINEPRINTIMAGE SENDDATADATAREADYSYSTEMSETTINGSHOMEJOB STATUS(F)(G)(H)(D) Output trays (upper tray, lower tray)
70Back(M) Extension phone socket(N) Telephone line socketA4R or 8-1/2" x 11"RB5RB4 or 8-1/2" x 14"A3 or 11" x 17"A4 or 8
PRINTED IN FRANCETINSE3896GHZZMX-5500N/MX-6200N/MX-6201/MX-7000N/MX-7001Safety Guide / Troubleshooting
4INSTALLATION REQUIREMENTSImproper installation may damage this product. Please note the following during initial installation and whenever the machin
5SUPPLIESStandard supplies for this product that can replaced by the user include paper, toner cartridges, and staple cartridges for the finisher.Be s
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